Maintenance Portal

01 · Welcome

Your website, cared for every month.

This is home base for your Monthly Maintenance plan. Whenever something on your site needs a refresh, a new testimonial, updated pricing, fresh portfolio images, send it through the form for your plan and it lands straight in my inbox.

Bookmark this page. It's the fastest way to get updates on my radar, and it keeps every request in one place so nothing slips through.

02 · How It Works

Three steps, zero back-and-forth.

The more detail you give me up front, the faster your updates go live.

  1. 1

    Send your request

    Use the form for your plan. Tell me the page, what's changing, and link any new images or copy.

  2. 2

    I get to work

    I'll confirm I have everything I need, or reach out if something's missing.

  3. 3

    Your updates go live

    I publish the changes and send you a quick note so you can take a look.

Good to know

Monthly time

Standard includes up to about 30 minutes of edits a month, Premium up to about 45. If a request looks like it'll run past that, I'll check with you before going over.

Sending images

Your client Google Drive folder from when we worked together is still active, and it's the best place to upload new images and files. Drop them in, then share the link in your request. Need the link again? Email hello@courtneylynette.com and we'll send it over.

Bigger projects

New pages, redesigns, and graphics fall outside maintenance. Those are billed hourly, and I'll always send a proposal first.

Your commitment

Plans have a three month minimum. After that, you can cancel anytime.

03 · Your Plan

What's included

Not sure which plan you're on? It's listed on your invoice. If you're on Premium, use the Premium request form so you can send blog posts too.

Monthly Maintenance

$45/month

  • Copy updates
  • Image updates
  • Testimonial updates
  • Portfolio updates
  • Press updates
  • Link updates

Edit time ~30 min / month

Make your request →

Time beyond your monthly allowance is billed at $150/hour. If a request is out of scope, we'll always let you know before starting any work and send a proposal for you to approve first.

04 · Make a Request

Monthly Maintenance · $45 plan

Make your request

One form per request is easiest to track, but if you have a few small updates, list them all in the details box.

What needs updating? (pick all that apply)

Paste new copy right here, or tell me where to find it. Exact wording helps me get it right the first time.

Upload to your client Google Drive folder from when we worked together, then paste the link here. Can't find it? Email hello@courtneylynette.com and we'll send your folder link again.

* Most requests are handled within 48 business hours, and we'll do our best to meet needed-by dates. We're offline on weekends and can't make updates then.

Goes straight to hello@courtneylynette.com.

05 · Premium Clients

Premium Monthly Maintenance · $100 plan

Website updates and blog posts

Send site edits, a blog post, or both in one go. For blog posts, you write it, I format it, optimize it for search, and publish it. Up to two posts a month.

What are you sending?
Website updates
What needs updating? (pick all that apply)

Upload to your client Google Drive folder from when we worked together, then paste the link here. Can't find it? Email hello@courtneylynette.com and we'll send your folder link again.

* Most requests are handled within 48 business hours, and we'll do our best to meet needed-by dates. We're offline on weekends and can't make updates then.

Goes straight to hello@courtneylynette.com.

06 · Your Website

Want to make a quick change yourself?

You're always welcome to. Your site, your account, and your blog each have their own login. Here's where each one lives.

Quick Showit tips

  • Double-click any text box to edit it.
  • Double-click an image to swap it while keeping the formatting.
  • Changes auto-save, so click Publish in the top right when you're ready for them to go live.

Video tutorials

Showit 101

A walkthrough of editing your site: text, images, pages, and publishing.

Watch the video →

Blogging on Showit + WordPress

How to sign in, write, and publish a blog post on your site.

Watch the video →

Made a change and something looks off? Send a request and tell me what you touched. I'll fix it.

07 · Beyond Maintenance

Need something bigger?

Maintenance covers keeping what you have current. For anything new, here are your options.

Hourly design requests

$150/hour

A new landing page, extra graphics, a bigger update. Email me the idea and I'll send a proposal before any work starts.

hello@courtneylynette.com

Refresh Sessions

$249/session

A full check-in on links, forms, mobile, and content, plus a short report after. Booking windows open each Summer and Winter.

More about Refresh Sessions →

08 · Reviews & Referrals

Loving your site?

Leave a review

A quick Google review helps the next small business owner find their way here.

Leave a Google review →

Send a referral

Have them mention your name when they reach out. When they book a website service, you get $100, for you via Venmo or toward their project. Your call.

Send a referral →

09 · Questions

Not sure where something fits?

Billing, plan changes, or a request that doesn't fit either form, just email me.